Farmer Feedback
Everything farmers say back — surveys, verbatim, themes and the complaint pipeline.
Feedback responses (@ ₹20)
4,820
22.6%
Outcome value ₹96,400
CSAT
4.4 / 5
0.7%
NPS
+58
4.3%
Survey completion
38%
2.1%
Voice-first pulses
Product-feedback themes
Survey campaigns
| Survey | Sent | Completed | % |
|---|---|---|---|
| Post-harvest pulse — Cotton (Kharif) Boll size on Jadoo BG-II praised in 4 states. | 42,000 | 15,120 | 36.0% |
| Product launch feedback — Kaveri Neo Taste feedback positive; sowing-window guidance needed. | 8,400 | 3,180 | 37.9% |
| Dealer-experience survey Yavatmal dealer coverage gap flagged 3rd week running. | 12,600 | 4,820 | 38.3% |
| NPS pulse — Q1 NPS +58, driven by advisory usefulness. | 60,000 | 22,800 | 38.0% |
| Rabi mid-season check Ganga Kaveri 1522 tillering below expectation in 3 talukas. | 34,000 | 11,200 | 32.9% |
Verbatim wall — farmers say
“Jadoo ka boll size acha aaya bhai, next season phir lenge.”
Ramesh, Warangal
Jadoo BG-II
positive
“Germination sirf 60% mila, replacement chahiye.”
Kavita, Nizamabad
Ganga Kaveri 1522
negative
“Advisory voice note bahut kaam ki, group me forward ki.”
Suresh, Guntur
Cotton advisory
positive
“Dealer stock khatam ho gaya tha jab main gaya.”
Ganesh, Yavatmal
Availability
negative
“Field officer visit karta hai, useful lagta hai.”
Meera, Belagavi
FO service
positive
“Neo sunflower ka taste family ko pasand aaya.”
Kavita, Anantapur
Kaveri Neo
positive
“Complaint 24h me solve ho gaya, satisfied hoon.”
Sarita, Bardhaman
Support
positive
“Rasi ka hybrid try karna chahta tha, but Jadoo se rukna pada.”
Rakesh, Rajkot
Competitive
neutral
“Bag pe QR scan ho gaya, ek baar me sab info mil gayi.”
Priya, Guntur
QR onboarding
positive
Complaint pipeline
Open (< 24h)
12
In progress (1–3d)
21
Resolved (avg 2.4d)
47